To report a crime in Umlazi, immediately dial 10111 for active emergencies, call Crime Stop at 08600 10111 for anonymous tip-offs, or visit your nearest Community Service Centre at either Umlazi SAPS (Prince McWayizeni Road) or Bhekithemba SAPS (King Ushaka Circle). Reporting a crime is completely free of charge and results in an official Case Administration System (CAS) number used to track investigations and submit insurance claims.
Emergency Contact Numbers for Umlazi
When an incident is underway or life and property are at immediate risk, fast access to the correct emergency dispatchers is essential.
| Service / Department | Contact Number | Operating Hours |
| SAPS National Emergency Dispatch | 10111 | 24/7 (Toll-free from landlines) |
| Crime Stop (Anonymous Tip-offs) | 08600 10111 | 24/7 |
| eThekwini Metro Police Emergency | 031 361 0000 / 031 361 0555 | 24/7 |
| Umlazi SAPS Community Service Centre | 031 908 0014 / 031 908 0089 | 24/7 |
| Bhekithemba SAPS Station | 031 909 9901 | 24/7 |
| Gender-Based Violence (GBV) Command Centre | 0800 150 150 / 1207867# | 24/7 (Toll-free) |
| National Human Trafficking Hotline | 0800 222 777 | 24/7 |
Step-by-Step Guide to Reporting a Crime in Person
If the incident is not an ongoing emergency, reporting in person at the local police station ensures that your statement is recorded accurately and a formal docket is opened immediately.
1. Visit the Community Service Centre (CSC)
Go to the 24-hour Community Service Centre (the front desk) of the police station that holds jurisdiction over the section of Umlazi where the crime occurred.
2. Interview and Sworn Statement
An on-duty police official will interview you regarding the events. You will be asked to write or dictate a detailed sworn statement (complainant affidavit). Include critical details such as:
- Exact date, time, and street address or landmark where the incident occurred.
- Physical descriptions of any suspects (clothing, height, language, distinguishing marks, weapons).
- Vehicle descriptions (make, model, color, registration number).
- Detailed list of stolen, damaged, or recovered property (including serial numbers and IMEI numbers for mobile devices).
3. Verification and Docket Registration
Read through the written statement carefully to confirm every detail is accurate before signing the document and taking the oath. The officer will register the complaint into the SAPS Crime Administration System (CAS).
4. Obtain Your CAS Number
Once registered, you will be issued a CAS (Crime Administration System) number, usually formatted as CAS [Docket Number]/[Month]/[Year] (for example, CAS 123/08/2026). You will also receive an automated SMS confirmation from SAPS. Keep this reference number safe, as it is required for all inquiries, court appearances, and insurance claims.
5. Detective Assignment and Follow-Up
The station commander assigns your case docket to a detective in the Detective Service Branch. The assigned investigating officer will contact you regarding further statements, suspect identification, court dates, and case progress.
Local Police Stations Serving Umlazi
Umlazi is divided primarily between two major SAPS precincts depending on your section (Unit).
Umlazi SAPS (Main Station)
Serving the central, eastern, and northern sections of Umlazi township (including Units A through Q, and surrounding commercial corridors).
- Physical Address: V 1295 Prince McWayizeni Road, Umlazi, 4170
- Postal Address: P.O. Box 03, Isipingo, 4170
- Phone Lines: 031 908 0010 / 031 908 0014 / 031 908 0089
- Email: [email protected]
Bhekithemba SAPS
Serving the southern and western units of Umlazi (including Units AA, BB, CC, and neighboring informal settlements).
- Physical Address: BB 1497 King Ushaka Circle, Umlazi, 4031
- Postal Address: Private Bag X01, Isipingo, 4110
- Phone Lines: 031 909 9901 / 031 909 9938
- Email: [email protected] / [email protected]
Alternative Ways to Report Crime and Tip-Offs
Reporting Anonymously via Crime Stop
If you have information regarding criminal syndicates, drug trafficking, illegal firearms, or wanted suspects in Umlazi but fear retaliation, call Crime Stop at 08600 10111.
- You do not need to provide your name, phone number, or address.
- The call handler logs the intelligence and forwards it directly to specialized investigative units.
- If your tip leads to a successful arrest and conviction or recovery of stolen property/illegal goods, you may qualify for a confidential monetary reward.
Using the MySAPS Mobile Application
The South African Police Service provides the MySAPS app (available on iOS and Android):
- Submit Anonymous Crime Tips: Pinpoint GPS coordinates, upload descriptions, and send intel directly to SAPS without disclosing your identity.
- Locate Stations: Find contact numbers and directions to the nearest police station or satellite post.
- Check Case Status: Input your CAS number to track investigation progress.
Engaging the Umlazi Community Policing Forum (CPF)
Both Umlazi and Bhekithemba police stations maintain active Community Policing Forums (CPFs) comprising local ward representatives, neighborhood watch coordinators, and business forums. CPFs serve as a bridge between residents and station commanders, helping address unresolved complaints, patroller mobilization, and community safety alerts.
Reporting Gender-Based Violence and Serious Offences
Victim Friendly Rooms (VFR)
Both Umlazi SAPS and Bhekithemba SAPS feature dedicated Victim Friendly Rooms designed to provide privacy, confidentiality, and support to victims of domestic abuse, sexual offences, and child trauma. Statements in these cases are taken by trained officers away from the main public service counters.
Medical Attention and Forensic Evidence (J88 Form)
In cases of physical assault or sexual violence:
- Report to the police or a medical facility as quickly as possible.
- In sexual assault cases, avoid bathing, changing clothes, or brushing teeth before a forensic examination, as this preserves crucial DNA evidence.
- A medical officer will complete an official J88 medical form, which documents physical injuries and serves as legal evidence in court.
- Support and examination services can also be accessed through local public healthcare facilities and regional Thuthuzela Care Centres in the eThekwini region.
Applying for Protection Orders
If you are facing continuous harassment or domestic violence, you can apply for a formal Protection Order at the Umlazi Magistrate’s Court (V 1318 Mangosuthu Highway, Umlazi). SAPS officers are legally bound to enforce protection order conditions and effect an arrest if terms are violated.
Frequently Asked Questions
How much does it cost to open a police case in Umlazi?
Reporting a crime and opening a police case docket is completely free of charge at any SAPS station or through any official reporting channel. Police officials are legally prohibited from requesting money, admin fees, or transport compensation to open a case or attend a crime scene.
What is a CAS number and why is it important?
A CAS (Case Administration System) number is the unique registration number assigned to your police docket upon filing. It serves as legal proof that a crime was officially recorded, allows your insurance company to process claims for stolen or damaged goods, and enables you to check the status of your case with the investigating officer.
Can I report criminal activity in Umlazi without giving my personal details?
Yes. You can report crime anonymously by calling Crime Stop at 08600 10111 or submitting a tip through the MySAPS mobile application. When using these channels, you are not required to provide your name, address, or phone number.
Which police station should I go to if I live in Umlazi?
Umlazi is served by two main police stations: Umlazi SAPS (located on Prince McWayizeni Road) handles the central and northern units, while Bhekithemba SAPS (located on King Ushaka Circle) handles the southern and western units (such as Units AA, BB, and CC). However, any SAPS station is required by law to assist you initially and transfer the docket to the correct precinct if necessary.
What documents or information should I bring when reporting a crime?
You should bring a valid South African ID card/book, passport, or driver’s license, along with any evidence supporting your claim (such as serial numbers, photos of damage, IMEI numbers for cell phones, medical notes, or witness contact details). If your ID was stolen during the crime, the police will still take your report and verify your identity on their database.
What should I do if a police officer refuses to take my statement or open a docket?
If an officer refuses to assist you, ask to speak immediately with the on-duty Community Service Centre (CSC) Commander or Station Commander. If the issue remains unresolved, escalate the complaint to the SAPS National Service Complaints Centre at 0800 333 177 or lodge a formal complaint with the Independent Police Investigative Directorate (IPID).